Managing candidate feedback surveys

Candidate feedback surveys can help you understand how well your hiring process is working and the candidate experience you provide. This can help you uncover a lot of insights regarding the hiring process and helps you improve the process to provide candidates with a great experience. 

You can easily configure and run candidate surveys on Keka Hire. To create a candidate survey for your organization, on your Keka Hire portal, go to the Settings tab (1) and then select Candidate Survey (2) from the Notifications section.  

To create a candidate survey, click on Setup Survey. 

On the Setup Candidate Experience Survey page, you can configure the survey as you wish. 

Enter a suitable Survey Title first. Then you get to choose who the survey is sent to. You can choose to send it to the hired candidates by selecting the Send survey to hired candidates checkbox. You can also choose to send the survey out to specific candidates who are archived and have reached a specific step in your hiring process as you wish. 

Say you want to send the survey out to people who are hired as well as everyone who backed out, refused the offer or was retained by their company after reaching the pre-boarding stage. In this case, select the checkbox Send survey to candidates who are archived with reason checkbox. 

In the Select an archive reason drop-down, let's select the 3 archive reasons we discussed above. You can also select the necessary stage from the stage drop-down, which is Pre-boarding in this example. 

The final thing to select when the survey needs to be sent out to the candidates. You can select when the survey needs to be sent out to the candidate from the time they fulfil the criteria you have setup in the previous step. 

Once you are done configuring these details, click on Continue to move to the next step. 

The next step is where you configure the necessary details for the candidate survey. You can choose to create a custom survey or build one using the questions already configured as templates.

Adding questions from template

To build a survey using the questions from the template, click on Pick question from template button.

On the Pick from Template screen, you will see 3 sections of questions to choose from. Select the section to add questions from. Once you have selected all the necessary questions, click on Add to add these questions to the survey. 

Adding custom questions to your survey

You can also create a survey with only custom questions that you create or add custom questions along with questions from template. 

To create a custom survey from scratch, click on the Create Custom Question button. 

To add custom questions to the candidate survey questions already created, click on Create Custom Question button here. 

Enter the question and the response type. You can select between a text area, single select, multiple select or a star rating. Complete configuring the question. Also choose whether you want candidates to add comments and if the question is mandatory using the toggle buttons at the bottom of the screen. 

Once you are done, click on Save to add the custom question to your survey. 

Previewing and publishing the survey

After you've configured the necessary questions, you can preview the candidate survey form by clicking on the Preview Survey link at the top of the screen. 

You can see how the survey will look on both desktop and mobile on the Preview Survey screen.

If you are satisfied with the questions and how the survey looks, you can proceed to save the survey as a draft or publish the survey. When published, the survey will be sent out to all the candidates who meet the criteria you set in your survey settings. 

This brings us to the end of this article on creating and managing candidate surveys. More questions? Talk to our product experts today!